Introduction
Mawad is an online store specializing in selling building materials in Saudi Arabia. Before developing the website, all sales operations were conducted manually via phone and direct communication, which caused severe delays in processing orders and increased the likelihood of errors, especially when handling large orders. Additionally, payment processes were often conducted outside the platform in an unorganized manner, leading to lost opportunities and wasted time in manual follow-ups.
The challenge was twofold: building an efficient e-commerce platform that manages sales for both individuals and businesses (B2C and B2B), and developing a secure, flexible online purchasing and payment system that eliminates the need for manual intervention.
The Challenge
Transferring all sales, pricing, and payment processes from traditional manual handling to a comprehensive online system that can manage large and complex orders securely and efficiently.
The Solution
We built a fully integrated e-commerce platform that offers a user-friendly and clear experience for both individuals and businesses, with a professional UI/UX design. We developed an advanced ordering system that tracks every step in the purchasing process and added secure online payment gateways that seamlessly integrate with the platform to ensure a smooth and safe payment experience for all customers.
Execution
We designed customized user interfaces for each customer type (individuals and businesses) and developed simple purchasing flows for both small and large orders. The platform was connected to certified online payment systems to facilitate fast and secure transactions. Additionally, we developed an order management system that allows real-time tracking of each order and precise inventory control.
Results
- Full transition of all sales operations to the online platform.
- Simplified building material purchasing experience for both individuals and businesses.
- Significantly accelerated order processing and reduced errors.
- Built a secure and efficient online payment system that enabled fast and reliable transactions.
- Achieved sales of 290,000 SAR within the first year of launching the platform.
Conclusion
The Mawwad project successfully transformed the challenges of traditional sales into a complete digital success story. By building a robust e-commerce platform and developing a seamless, secure payment system, the store improved customer experience, accelerated sales operations, and drastically reduced daily errors. This experience demonstrates that deep digital transformation not only brings convenience to customers but also contributes to real, measurable business growth.
If you are looking to build or develop a successful e-commerce platform in your field, contact us today for a free consultation
